Help & Support

How do I Personalize My Item?

Fill out the personalization fields located on the item’s page. This will allow our production team to receive detailed information to create your personalized gift. Our goal is to produce exactly what you expect.

*NOTE: Some items do not allow for personalization. Some items are fashioned to arrive as shown.




Can I use Special Characters in my Personalized Text?

We can produce all letters, numbers, and symbols. If you have difficulty sending a special character, just get in touch with us and we will work with you to create what you expect.




Can I See a Preview of My Image?

Yes. You can choose to see a proof of your project. Simply check the box SEND IMAGE PREVIEW in the form. A small preview will generate after you click on the item.

Additionally, you can include special instructions in the COMMENTS section.

A proof of your project will be sent to the email address you provide.

*NOTE: We will not begin production until we have received your written approval.




How Can I Check My Order Status?

Once an order is shipped from our warehouse, an email confirmation will be sent to the email address you provided with a tracking number.

If your order was placed online you can check your order status online via your account.

*NOTE: it may take up to 24 hours for the carriers to show updates.

If your order was placed through the mail or over the phone, please contact us by phone or email and we are happy to give an update.




How Will My Order Ship?

Orders ship via UPS Ground Standard to the continental US. Orders to Alaska and Hawaii may ship via USPS at our discretion. Expedited shipping services are available by request for an additional fee.




Can I Ship My Order Internationally?

Currently, we exclusively ship to the United States.




I Just Placed My Order, but I Need to Change Something. What Do I Do?

To secure the fastest service, an order enters our production station immediately after it is placed. Unfortunately, changes to orders may not be permitted. Be sure to take a few extra moments to review your order before submitting it. Check all spelling, colors, symbols and images to make sure you send an example closest to what you expect to see. If you've made a mistake, call us immediately and we will let you know if any changes can be made in relation to its production status.




Is There a State Tax on Orders?

By Illinois Law, we collect sales tax of 10.25% on the (entire) purchase amount excluding shipping charges.




How Do I Apply a Coupon Code?

Coupon codes may be entered on the shopping cart page in the Coupon Code field. Only one code may be applied per order. Coupons may or may not apply to sale and clearance items. We will give you the better of the two options using the in-cart price. Coupon codes cannot be applied to previous or pending orders.




There is A Problem with An Order I Received. What Do I Do? makes it a priority to make shopping for personalized gifts as easy and effortless. We put quality service first, so we take every measure that we can to ensure that your order is made with care, accuracy, and delivered to you in a timely fashion. We are proud of the products that we create and want to do everything that we can to make our customers happy.

If you see anything defective or incorrect with the item you received, please call 800-774-7770, contact us, or directly email us at referencing your order number. We may request a photo of the item you have received for review so that we can offer the best possible resolution for you. If your item arrived as ordered with no defects or mistakes, we are unable to accept the item for a return.




Can I place an order by e-mail?

Yes. Send an e-mail with a brief description of your project to us, directly at or contacts us.




Can I Use a Logo or Photograph That I Have Taken Off the Web?

We do not suggest that you use logos or images that may contain copyrighted or trademark protected material without written consent of the owner. Any images created in this process are owned by you and any reproduction of the image without written consent is the sole responsibility of the image creator/owner. is not responsible for any liabilities due to the use of unapproved images.